The enemies of urgency are complacency, bureaucracy, and crisis management. These arise from overconfidence in past performance, long intervals between decisions, and the desire, when face with a crisis, to return to the status quo. Leaders cultivate a sense of urgency (listen to the video and answer the following questions):
Now the questions:
a. What unimportant activities are clogging my calendar to keep me from doing the urgent?
b. In what specific ways can I ‘bring the outside in’ to keep a fresh perspective?
c. What policies and/or practices can be changed or removed to improve decision-making?