As busy leaders, our temptation is to give advice. But listening can bring about a more positive response. As a person is heard, his or her story unfolds. We may ask clarifying questions, but it is in the mind of the speaker that new paths and deeper meanings are discovered. Leaders listen and ask good questions (listen to the video and answer the following questions):
a) In what ways can we be less interesting and more interested?
b) Why is it such a temptation for leaders to give advice?
c) Since listening is so powerful, how and in what specific ways can we practice it . . . . starting today?