A photograph cut in half is simply two unconnected portions of a picture. In a hologram, amazingly, “even a tiny fragment will still contain the whole.” 1 Organizations are like holograms. They are most often sampled in small pieces. Lost luggage becomes the airline. A bad policy undermines the best organizational intent. The whole is “seen” in the parts. Leadership is about sharing and assuming responsibility. Every person in a hologram-like organization recognizes that each task contains the whole organization. All feel empowered in their work to reflect value, quality and service. No one is unimportant; no task insignificant. Details matter.
1Tracy V. Wilson, “How Holograms Work.” 21 May 2007.<HowStuffWorks.com> as of 14 April 2014.